Certification Engagement Clerk
We’re looking for a highly motivated employee who will bring their all every day.
We have a high productivity and high-engagement culture that is not for anyone seeking comfort zone.
Job Description
Full-Time Position
Reports to the Certification Director
Works in Livonia, Michigan office
The Certification Engagement Clerk will play a primary role in assisting applicants with Women Business Enterprise (WBE) certification applications and increasing the annual retention rate. Day to day activities include:
• Maintain daily payment intake reports, and file in database
• Represent the Organization and Certification Program at Vendor events.
• Engage with applicants
• Assist with implementation of annual certification client retention plan
• Assist with program logistics
• Communicate application requirements with applicants
• Update the database as needed
• Communicate with applicants regarding missing documents or requirements
• Maintain a call log
• Maintain orientation registrations and follow-ups
• Explain the website navigation to applicants
• Administrative support for the Certification Team
• Perform a Phase One review of all incoming applications
Other Responsibilities
• Answer office phones along with other support staff
• Attend regular staff meetings
• Attend monthly meetings of the certification team
• Attend monthly WBENC certification calls
• Some travel and overnight stay are required in and out of state.
• Occasional extended hours
• Experience managing multiple projects
• Possibility of attending WBENC certification training and meetings out of town
• Work remotely or on a hybrid basis until further notice
• In addition, other assignments may be assigned
Requirements
▪ Associate Degree preferred or equivalent skills in business
▪ Presentation skills
▪ Ability to work under deadline
▪ Strong networking skills
▪ Ability to build relationships with prospects, clients, or stakeholders
Desired Skills:
• Excellent organizational and administrative skills
• Business knowledge preferred but applicable experience needed
• Proficient in Microsoft Office applications
- Outlook, Excel, Word, Zoom, Microsoft Teams & PowerPoint preferred
• Ability to prioritize and multi-task
• Excellent communication and customer service skills
• Professional phone skills
• Ability to work independently and manage time effectively
• Strong work ethic and a team player
Application Process:
Submit your resume to Veronica Johnson at Vjohnson@greatlakeswbc.org No phone calls will be accepted regarding this job posting.
For additional information please reference the website, www.greatlakeswbc.org
